Tourism & Hospitality

Tourism & Hospitality

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  1. SANS 10002:2015 (Ed. 2.00)

    R543.95

    Quality management - Customer satisfaction - Guidelines for complaints handling in organizations
     Preview
  2. SANS 55002:2015 (Ed. 1.00)

    R568.10

    Asset management-Management systems-Guidelines for the application of ISO 55001
     Preview
  3. SANS 55001:2015 (Ed. 1.00)

    R438.15

    Asset management - Management systems - Requirements
     Preview
  4. SANS 55000:2015 (Ed. 1.00)

    R470.35

    Asset management-Overview, principles and terminology
     Preview
  5. SATR 23081-3:2015 (Ed. 1.00)

    R349.60

    Information and documentation-Managing metadata for records - Part 3: Self-assessment method
     Preview
  6. SANS 10366:2015 (Ed. 2.02)

    R852.15

    Health and safety at events - Requirements
     Preview
  7. SANS 23185:2015 (Ed. 1.00)

    R495.65

    Assessment and benchmarking of terminological resources - General concepts, principles and requirements.
     Preview
  8. SANS 21103:2017 (Ed. 1.00)

    R324.30

    Adventure tourism - Information for participants
     Preview
  9. SANS 14785:2016 (Ed. 1.00)

    R373.75

    Tourist information offices - Tourist information and reception services - Requirements
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  10. SANS 10008:2014 (Ed. 1.00)

    R568.10

    Quality management - Customer satisfaction - Guidelines for business-to-consumer electronic commerce transactions
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