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SANS 18295-2:2019 (Ed. 1.00)

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SANS 18295-2:2019 (Ed. 1.00)

SANS 18295-2:2019 (Ed. 1.00)

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Customer Contact Centres - Requirements for using the services of Customer Contact Centres
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Customer Contact Centres - Requirements for using the services of Customer Contact Centres
Additional Information
Description Customer Contact Centres - Requirements for using the services of Customer Contact Centres
Edition 1
Abstract Specifies requirements for organizations using the services of customer contact centres (CCC).
Date Approved Aug 5, 2019
International Relatedness ISO 18295-2
Issued By SABS
Stage Date Aug 5, 2019
ISBN 978-0-626-37789-2
Committee SABS/TC 273
Year Edition 2019
ICS Number 03.080.30

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