SANS 20000-1:2011 (Ed. 2.00)

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SANS 20000-1:2011 (Ed. 2.00)

SANS 20000-1:2011 (Ed. 2.00)

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Information technology - Service management Part 1: Service management system requirements
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Information technology - Service management Part 1: Service management system requirements
Additional Information
Description Information technology - Service management Part 1: Service management system requirements
Edition 2
Amendments 1A: National: 2011-12-19
Abstract Specifies requirements for the service provider to plan, establish, implement, operate, monitor, review, maintain and improve an SMS.
Date Approved Dec 19, 2011
International Relatedness ISO/IEC 20000-1
Date Reaffirmed Mar 16, 2018
Replaces SANS 20000-1 ed. 1 of 2006
Issued By STANDARDS
Stage Date Mar 16, 2018
ISBN 978-0-626-36103-7
Committee SABS/TC 001/SC 40
Year Edition 2011
ICS Number 03.080.99,35.020

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