SATS 10004:2010 (Ed. 1.00)

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SATS 10004:2010 (Ed. 1.00)

SATS 10004:2010 (Ed. 1.00)

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Quality management - Customer satisfaction - Guidelines for monitoring and measuring
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Quality management - Customer satisfaction - Guidelines for monitoring and measuring
Additional Information
Description Quality management - Customer satisfaction - Guidelines for monitoring and measuring
Edition 1
Abstract Provides guidance in defining and implementing processes to monitor and measure customer satisfaction. Intended for use by organizations regardless of type, size or product provided. Focuses on customers external to the organization. Not intended for certification or contractual purposes, nor is it intended to change any rights or obligations under applicable statutory or regulatory requirements.
Date Approved Jun 30, 2010
International Relatedness ISO/TS 10004
Date Withdrawn Aug 8, 2014
Issued By STANDARDS
Stage Date Aug 8, 2014
ISBN 978-0-626-24930-4
Committee SABS/TC 176
Year Edition 2010
ICS Number 03.080.01,03.120.10