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SANS 20000-2:2021 (Ed. 3.00)

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Information technology - Service management Part 2: Guidance on the application of service management systems
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SANS 20000-2:2021 (Ed. 3.00)
SANS 20000-2:2021 (Ed. 3.00)

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    Information technology - Service management Part 2: Guidance on the application of service management systems
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    Product Name SANS 20000-2:2021 (Ed. 3.00)
    Description Information technology - Service management Part 2: Guidance on the application of service management systems
    Edition 3
    Abstract Provides guidance on the application of a service management system (SMS) based on ISO/IEC 20000-1 (published in South Africa as an identical adoption under the designation SANS 20000-1).
    Date Approved Mar 1, 2021
    International Relatedness ISO/IEC 20000-2
    Replaces SANS 20000-2 ed. 2 of 2014
    Issued By STANDARDS
    Stage Date Mar 1, 2021
    ISBN 978-0-626-39358-8
    Committee SABS/TC 001/SC 40
    Year Edition 2021
    ICS Number 03.080.99,35.020