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SANS 10002:2020 (Ed. 3.00)

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Quality management - Customer satisfaction - Guidelines for complaints handling in organizations
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SANS 10002:2020 (Ed. 3.00)
SANS 10002:2020 (Ed. 3.00)

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    Quality management - Customer satisfaction - Guidelines for complaints handling in organizations
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    Product Name SANS 10002:2020 (Ed. 3.00)
    Description Quality management - Customer satisfaction - Guidelines for complaints handling in organizations
    Edition 3
    Abstract Provides guidance for organizations to plan, design, develop, operate, maintain and improve an effective and efficient complaints-handling process for all types of commercial or noncommercial activities, including those related to electronic commerce.
    Date Approved Mar 28, 2020
    International Relatedness ISO 10002
    Replaces SANS 10002 ed. 2 of 2015
    Issued By STANDARDS
    Stage Date Mar 28, 2020
    ISBN 978-0-626-38447-0
    Committee SABS/TC 176
    Year Edition 2020
    ICS Number 03.120.10