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SANS 10003:2020 (Ed. 2.00)

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Quality management - Customer satisfaction - Guidelines for dispute resolution external to organizations
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SANS 10003:2020 (Ed. 2.00)
SANS 10003:2020 (Ed. 2.00)

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    Quality management - Customer satisfaction - Guidelines for dispute resolution external to organizations
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    Product Name SANS 10003:2020 (Ed. 2.00)
    Description Quality management - Customer satisfaction - Guidelines for dispute resolution external to organizations
    Edition 2
    Abstract Provides guidance for organizations to plan, design, develop, operate, maintain and improve an effective and efficient dispute-resolution process for product-related complaints.
    Date Approved Mar 28, 2020
    International Relatedness ISO 10003
    Replaces SANS 10003 ed. 1 of 2008
    Issued By STANDARDS
    Stage Date Mar 28, 2020
    ISBN 978-0-626-38526-2
    Committee SABS/TC 176
    Year Edition 2020
    ICS Number 03.120.10