SANS 990-3:2008 (Ed. 1.00)

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SANS 990-3:2008 (Ed. 1.00)

SANS 990-3:2008 (Ed. 1.00)

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Business process outsourcing and offshoring operations Part 3: Back-office processing operations
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Business process outsourcing and offshoring operations Part 3: Back-office processing operations
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Description Business process outsourcing and offshoring operations Part 3: Back-office processing operations
Edition 1
Abstract Specifies generic requirements for quality operational practices in the business process outsourcing and offshoring sector (the BPO&O sector), including captive operations relating to back-office processing operations, in any sector of industry, regardless of type and size, where any such operation needs to demonstrate the ability to provide clients and customers with products or services (or both) of consistent quality that continuously and proactively satisfy clients and customers, needs to demonstrate that it complies with applicable legal and regulatory requirements, and strives continuously to enhance client (for outsourced services), organizational (for captive services) and customer satisfaction through the effective application of this recommended practice and the continual improvement of operational practices.
Date Approved Sep 2, 2008
Date Reaffirmed Jun 5, 2020
Issued By STANDARDS
Stage Date Jun 5, 2020
ISBN 978-0-626-38577-4
Committee SABS/TC 273
Year Edition 2008
ICS Number 03.080.30,03.100.01

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