SANS 10008:2014 (Ed. 1.00)
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SANS 10008:2014 (Ed. 1.00)
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Quality management - Customer satisfaction - Guidelines for business-to-consumer electronic commerce transactions
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Quality management - Customer satisfaction - Guidelines for business-to-consumer electronic commerce transactions
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Description Quality management - Customer satisfaction - Guidelines for business-to-consumer electronic commerce transactions Edition 1 Abstract Provides guidance for planning, designing, developing, implementing, maintaining and improving an effective and efficient business-to-consumer electronic commerce transaction (B2C ECT) system within an organization. Date Approved May 26, 2014 International Relatedness ISO 10008 Date Reaffirmed Jun 7, 2019 Issued By STANDARDS Stage Date Jun 7, 2019 ISBN 978-0-626-37655-0 Committee SABS/TC 176 Year Edition 2014 ICS Number 03.120.10