Insurance & Medical

Insurance & Medical

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  1. SANS 53306:2008 (Ed. 1.00)

    R485.64

    Maintenance terminology
  2. SANS 10003:2008 (Ed. 1.00)

    R460.56

    Quality management - Customer satisfaction - Guidelines for dispute resolution external to organizations
  3. SATR 26122:2010 (Ed. 1.00)

    R340.86

    Information and documentation - Work process analysis for records
  4. ARP 76:2008 (Ed. 1.00)

    R441.18

    Development of service standards - Recommendations for addressing consumer issues
  5. SANS 990-2:2008 (Ed. 1.00)

    R510.72

    Business process outsourcing and offshoring operations Part 2: Inbound contact centre operations
  6. SANS 990-3:2008 (Ed. 1.00)

    R460.56

    Business process outsourcing and offshoring operations Part 3: Back-office processing operations
  7. SANS 990-1:2008 (Ed. 1.00)

    R485.64

    Business process outsourcing and offshoring operations Part 1: Outbound contact centre operations
  8. SANS 9001:2008 (Ed. 4.00)

    Quality management systems - Requirements

    In stock

  9. SATS 10004:2010 (Ed. 1.00)

    Quality management - Customer satisfaction - Guidelines for monitoring and measuring

    In stock

  10. SANS 10001:2008 (Ed. 1.00)

    R384.18

    Quality management - Customer satisfaction - Guidelines for codes of conduct for organizations

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