SANS 10002:2015 (Ed. 2.00)

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SANS 10002:2015 (Ed. 2.00)

SANS 10002:2015 (Ed. 2.00)

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Quality management - Customer satisfaction - Guidelines for complaints handling in organizations
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Quality management - Customer satisfaction - Guidelines for complaints handling in organizations
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Description Quality management - Customer satisfaction - Guidelines for complaints handling in organizations
Edition 2
Abstract Provides guidance on the process of complaints handling related to products within an organization, including planning, design, operation, maintenance and improvement.
Date Approved Nov 24, 2015
International Relatedness ISO 10002
Replaces SANS 10002 ed. 1 of 2005,SANS 10346 ed. 1.01 of 2007
Issued By STANDARDS
Stage Date Nov 24, 2015
ISBN 978-0-626-32417-9
Committee SABS/TC 176
Year Edition 2015
ICS Number 03.120.10